Welcome to OOfos Store’s FAQ section! We’re dedicated to providing recovery-focused footwear and apparel for active individuals worldwide. Below you’ll find answers to common questions about our products, shipping, returns, and more.

About OOfos

What makes OOfos products special?
Our footwear features patented OOfoamâ„¢ technology designed to absorb impact, reduce stress on joints, and help your body recover after activity. Whether you’re an athlete, professional, traveler, or simply someone who values comfort, our recovery shoes, sandals, and boots provide exceptional support.
What products does OOfos offer?
We specialize in recovery footwear including:
  • Recovery Sandals & Slides
  • Recovery Shoes & Boots
  • Recovery Slippers & Clogs
  • Performance Loungewear
  • Orthotic-friendly options
  • Walking and Hiking shoes
We offer separate collections for men and women with styles ranging from casual to performance.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save shipping information, and view order history.
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure and encrypted for your protection.

Shipping & Delivery

Where does OOfos ship?
We ship worldwide except to Asia and select remote areas. Our headquarters are in Essex, US, and we use premium carriers to ensure reliable delivery globally.
What are my shipping options?
We offer two shipping methods:
  1. Standard Shipping ($12.95 USD): Via DHL or FedEx, delivered in 10-15 business days after dispatch
  2. Free Shipping: Via EMS for orders over $50, delivered in 15-25 business days after dispatch
All orders typically process within 1-2 business days before shipping.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s progress in real-time through our carrier partners’ tracking systems.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your OOfos purchase. You may initiate a return within 15 days of delivery. Items must be in new, unworn condition with original packaging. Please contact our Customer Recovery Team at [email protected] to begin the return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.

Product Care

How should I care for my OOfos footwear?
For best results:
  • Clean with mild soap and water (avoid harsh chemicals)
  • Air dry away from direct heat sources
  • Rotate between pairs to extend lifespan
  • Store in a cool, dry place when not in use
Proper care will help maintain the recovery properties of our OOfoamâ„¢ technology.
Are OOfos products machine washable?
We don’t recommend machine washing as it may damage the OOfoamâ„¢. Instead, hand wash with mild detergent and rinse thoroughly. Allow to air dry completely before wearing.

Contact Us

How can I contact customer service?
Our Customer Recovery Team is available via email at [email protected]. We typically respond within 24-48 hours. Our physical address is:

OOfos Store
11 Rosewood Lane
Essex, US 05452

Still have questions? We’re here to help you on your recovery journey! Reach out to our team anytime for personalized assistance with your OOfos experience.