At OOfos Store, we’re dedicated to keeping you comfortable in our premium recovery footwear and performance loungewear. Whether you’re shipping out your new favorite shoes or need to make a return, we’ve streamlined the process for our active lifestyle customers.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to get your OOfos to you:

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment

Free Shipping (Orders over $50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on your location and customs processing.

International Shipping

We ship worldwide (excluding Asia and select remote areas). International customers are responsible for any applicable customs fees or import duties.

Our Return Promise

We stand behind every pair of OOfos recovery footwear. If you’re not completely satisfied, we’ll accept returns of unworn, unwashed merchandise with original tags and packaging within 15 days of delivery.

Easy Returns & Exchanges Process

Step 1: Initiate Your Return/Exchange

Email our Customer Recovery Team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Hello OOfos Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].
Product Name: [Product Name & Style]
Reason for Return/Exchange: [Please specify]
Preferred Resolution: [Refund/Exchange for Size/Exchange for Different Product]
If Exchange: [Desired Size/Product]

Please provide return instructions at your earliest convenience.

Thank you,
[Your Full Name]
[Your Contact Information]

Step 2: Package Your Items

Once your return is approved:

  • Include all original packaging, tags, and documentation
  • Securely package the items to prevent damage during transit
  • Include a copy of your order confirmation or packing slip

Step 3: Ship Your Return

Send your return package to:

OOfos Returns Department
11 Rosewood Lane
Essex, US 05452

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Processing

  • Timeline: Refunds are processed within 3-5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Processing

  • We will ship your replacement item once we receive your return
  • Standard shipping rates apply for the new shipment
  • If the exchange results in a higher-priced item, you’ll be charged the difference

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following products:

  • Orthotics: Custom or personalized orthotic products
  • Final Sale Items: Products marked as “Final Sale” in our SALE section
  • Used Products: Any items showing signs of wear or lacking original packaging

International Returns

For customers outside the US (excluding Asia and select remote areas):

  • You are responsible for all return shipping costs and any applicable customs fees
  • Please clearly mark the package as “Returned Goods” to avoid additional customs charges
  • International refunds may take 7-10 additional business days to process

Need Help?

Our Customer Recovery Team is here to assist you with any questions about returns or exchanges. Contact us at [email protected] and we’ll help you get back to recovery mode with your OOfos footwear.

Thank you for choosing OOfos Store – where recovery meets comfort for your active lifestyle!